Lean Six Sigma FAQ's
Frequently asked questions and answers.
Define
Can some benefits be both hard and soft?
What is the best scoping tool to use?
How can you tell the difference between a hard and soft benefit?
Who decides whether a benefit is hard or soft?
How do you know which high level CTQ characteristic is the correct one?
What is the best method to collect VOC and VOB?
Measure
How long should data be collected for?
How many people should you observe when completing a Waste Walk or Value Stream Map?
Analyse
Should analysis be delegated to a team member or should the Project Manager do this?
What graphs can be created using attribute/discrete data?
What graphs can be created using variable/continuous data?
Improve
How long should a pilot last for?
What should you do if your pilot has not made any improvements?
Control
When should project benefits be realised by?
Who should a Handover Plan be passed to?
